CANCELLATION POLICY

Our Commitment to a Hassle-Free Experience

At Sugarstyle, managed by Commercetools Enterprises Private Limited, we’re dedicated to making your shopping experience smooth and straightforward—from product discovery to post-purchase support. While we aim to ensure timely and accurate order fulfillment, we understand that there may be occasions where a cancellation is necessary. This policy explains the conditions, procedures, and outcomes related to canceling an order.

About This Policy

Throughout this document, terms like “we,” “our,” and “us” refer to Commercetools Enterprises Private Limited, while “you,” “your,” and “user” refer to the individual making a purchase. By placing an order on our platform, you agree to comply with the terms of this cancellation policy.

When Cancellation Is Allowed
 

• Orders can be canceled only if they are still in the processing stage and have not yet been shipped.
• You may check the status of your order through your account or contact our customer service to determine if cancellation is still possible.
• Once an order has been handed over to the courier, it is no longer eligible for cancellation.

Timeframe for Canceling Orders
 

• You may submit a cancellation request anytime before the order has been dispatched.
• Once the shipment process has started, cancellation will not be permitted.
• During sales, festive periods, or promotional events, cancellation deadlines may vary—these will be clearly mentioned at checkout.

How to Cancel an Order

To cancel an order, please follow the steps below:

• Log into your customer account.
• Go to the ‘Orders’ section.
• Locate the relevant order and select ‘Cancel’.
• Follow the prompts to complete your cancellation request.

If you face any technical issues or need immediate help, feel free to reach out to our support team.

Processing Refunds

• Once your cancellation is approved, we will issue a refund to the original payment method used.
• Refunds are generally processed within 5 to 7 business days.
• A confirmation email will be sent once the refund has been successfully initiated.
• In the case of any delay or concern, our customer support is ready to assist.

Orders That Cannot Be Canceled

• Orders that have already been packaged, shipped, or delivered are not cancellable.
• Certain products on special sale or limited-time promotional offers may also be ineligible for cancellation, which will be clearly mentioned on the product page or at checkout.

Important Notice

Sugarstyle reserves the right to revise this cancellation policy at any time without prior notice. We may cancel any order at our discretion if it appears fraudulent or violates our terms of service. In case of any discrepancy between versions, the policy published on our website will be deemed final.

Contact & Assistance

If you need help with checking your order status or have questions about the cancellation process, feel free to contact us at Commercetoolsenterprisespvtltd@gmail.com / Commercetoolsenterprisesauthor@gmail.com. Our support team is always here to make your experience smooth and satisfactory.