RETURNS & REFUND POLICY 

Introduction 

We appreciate your decision to shop with Sugarstyle, a platform operated by Commercetools Enterprises Private Limited. Your satisfaction is important to us, and we strive to ensure every order meets your expectations. While we pride ourselves on delivering quality fashion items, we understand that returns may occasionally be required. This policy explains the criteria, procedures, and timelines for handling returns and issuing refunds. 

Policy Summary 

In this document, the terms “we,” “us,” and “our” refer to Commercetools Enterprises Private Limited, while “you,” “your,” and “user” refer to our valued customers. By placing an order on our platform, you agree to follow the return and refund policies outlined below. 

Return Eligibility Criteria 

To qualify for a return, the following conditions must be met: 

• Items must be returned in unused condition, just as you received them. 
• Original tags, labels, and packaging must remain intact. 
• The product should show no evidence of being worn, washed, or altered. 
• Return requests must be initiated within the designated return window, calculated from the date of delivery. 

Returns that fail to meet these requirements may be declined at our discretion. 

How to Initiate a Return 

To start a return request, please follow these steps: 

1. Reach Out: Send an email to our support team at Commercetoolsenterprisespvtltd@gmail.com / Commercetoolsenterprisesauthor@gmail.com with your order details and the reason for your return. 
2. Submit Evidence: If applicable, include clear photos of the product showing any issues or inconsistencies. 
3. Follow Guidance: After evaluating your request, we’ll provide the return address and any further instructions needed to complete the process. 

Refund Procedure 

Once we receive and inspect the returned product, we will notify you of the result of your refund request. 

• If your return is approved, the refund will be issued to the original method of payment within 5 to 7 business days. 
• A confirmation email will be sent to inform you once the refund process has been successfully initiated. 

Conditions for Partial Refunds 

In certain cases, a partial refund may be provided if: 

• The item shows minor damage or signs of mishandling. 
• Some components (such as accessories or tags) are missing, but the item is otherwise acceptable for return. 

Partial refunds are granted based on the extent to which the product fails to meet our return standards. 

Items That Cannot Be Returned 

The following products are not eligible for return: 

• Items returned without original tags, labels, or packaging, or that display signs of use or damage. 
• Items clearly indicated as “non-returnable” on the product page or at checkout. 

Need Support? 

For further clarification or assistance related to our Returns & Refunds Policy, don’t hesitate to contact our customer care team at Commercetoolsenterprisespvtltd@gmail.com / Commercetoolsenterprisesauthor@gmail.com. 

Thank you for choosing Sugarstyle. Your satisfaction drives everything we do, and we’re here to ensure a smooth and positive shopping experience.